Frequently Asked

 

The most frequently asked is how do I make arrangements.

Photo of frequently asked questions (FAQ)

Where is Sweet Water Resort located? 

We are located at Magsaysay Street Extention Barangay Poblacion Zamboaguita Negros Oriental Philippines. This is the most frequently asked question.

How far is Sweet Water Resort from Dumaguete? 

28 kilometers (17 miles) from Dumaguete City. Approximately a thirty minutes’ drive from the city because of the government’s effort on road widening. It may take less or more time depending on road traffic conditions.

Do you need a deposit to hold my reservation? 

Yes because of previous events when guests book and do not appear. We can not give away a room reserved unless they cancel. Deposits depend on the agreed amount with management. This also goes for our exclusive packages for weddings, baptisms, birthdays, functions, and events for all occasions. Please take note that as long as there is no deposit payment received by the resort your reservation will not get confirmed. Management reserves all rights to give accommodations without any kind of payment. No deposits on rooms. Checkin time until 9 pm. Checkout time is 12 noon.

What if I need to cancel? 

Cancelation can be done anytime before check-in time. Refunds of Deposit will only be done only if canceled three days before the day of the event or check-in. Sweet Water Resort management and staff will deduct any expenses incurred.

Are pets allowed? No Pets are allowed. However if guest will stay for a couple of days in the resort, pet dogs maybe allowed. Charge will be decided upon check-in. Guest must present current shot records at check-in. (You are liable for all actions and/or damage caused by your pet.) Our pet policy is as follows: Pet Guidelines: We welcome pet dogs (ONLY) at Sweet Water. We ask our guests to observe the following guidelines:
  1. There will be additional charge each dog. Amount will be decided upon check-in.
  2. At check-in, guest must present current pet immunization records (rabies, bordetella, and distemper) for all dogs, or we will require that you board your pet at the nearest kennel.
  3. Dogs are never to be left alone at any time, inside or outside of the rooms.
  4. When outside, all dogs must be accompanied by owner, leashed at all times, cleaned up after, and kept quiet.
  5. We prefer you keep pets off beds and furniture. If they are used to being on the furniture please bring sheets or blankets to cover the furniture/beds.
  6. The guest is financially responsible and liable for ALL actions/damage caused by their dog(s).
  7. We reserve the right to kennel all dogs causing disturbance to other guests.
SweetWater Resort Disclaimer: SweetWater Resort or its owners will not be held liable for any pet injury, illness or worms contracted while at SweetWater resort.
Do you have a minimum stay? No, We require 1-night stays the rest of the year. Do you have weekly/monthly stays? We have two rooms that will cater long week stays. Which means you can stay more than a week or a month in the resort. Charge for long week stays will be decided upon reservations. What are your check-in/check-out times? Check-in is anytime upon arrival at the resort and check-out is 12 Noon any day. However, if there is no one checking into your room on the day you arrive or depart, then check-in/check-out can be negotiable. Call or email to inquire.
We provide all bedding, towels and toiletries, except all kitchen ware (pots, pans, dishes, silverware, utensils, salt and pepper, lighters, garbage bags, dish soap, coffee filters, coffee maker, toaster, microwave, and charcoal grill. We have less-utilized items available to purchase. We do not provide towels, washcloths, napkins, or paper towels. If you forget something, however, check with us before going out and buying it, we may have it to borrow, rent, or purchase.
Is there a charge for extra people in a room? Yes, extra people, of any age, above the base rate for any room are only charge for the entrance fee of P 60.00 per person. Our room rates are inclusive already for two guests/persons. Can we have day and or guests and is there a charge? Guests must notify management, in advance, that they will be expecting visitors and provide names at the office. All guests AND Visitors must register in the office. There is NO Charge for visitors who come just to visit for the day. If they choose to stay overnight in your room with you, they pay the extra person nightly charge of P 60.00/person (when it exceeds the base rate of that room).
What about groceries? No, we don’t have convenience store, however the town has many grocery stores to select to and it easily accessible, about 10 minutes away. Laundry facilities? We have laundry available in the office.
Corkage fee? We only charge corkage for alcoholic beverages. Beer corkage is P 60.00 while Tanduay corkage is P 50.00.
What are the amenities and activities that Sweet Water offers? Sweet Water still got a lot of developments upcoming. Currently the resort offers a large swimming pool a garden for relaxation. An in-house KTV bar and billiard table.
Are the rates per person or per room? All prices, unless stated otherwise, are on a per-room-basis. How much is the fee for an extra person? In excess of 2 persons, entrance fee of P 60.00 will be charged per person. Are children free of charge? Only children 7 years old and below are free on accommodation only with at least 1 adult sharing in 1 bed. Do you offer special rate for groups? No, all rooms can accommodate up to 4 persons only. Are the rates per person or per room? All prices, unless stated otherwise, are on a per-room-basis.